Terms and conditions

Effective date: [DATE]

Seller and scope

This website is operated by [LEGAL NAME AND LEGAL STATUS], trading as AVORA. Our business disclosures and contact details appear on [CONTACT PAGE LINK]. These terms apply to website use and purchases, together with our linked shipping, returns and privacy policies. Mandatory consumer protections prevail over conflicting wording.

Using the store

You must have the legal capacity to enter the transaction or appropriate lawful assistance. Provide accurate information and keep account credentials secure. Do not use the store for fraud, unlawful activity, unauthorised access or infringement of others’ rights.

Products and descriptions

Read the product name, concentration, bottle size, condition and included contents before ordering. Packaging designs can change, but we will not supply a materially different item without your agreement. Display colours may vary. Images do not override the listed size or contents, and product descriptions must be accurate.

Any tester, unboxed item, miniature, sample, decant or other material product characteristic will be clearly identified. Brand names identify products; they do not by themselves establish an affiliation or authorised dealership.

Prices and payment

Prices are in South African rand unless clearly stated otherwise. The checkout shows the total charge, applicable tax and delivery fees before payment. We apply VAT only as legally appropriate to our registration status. Available payment methods are shown at checkout and explained on [PAYMENT PAGE LINK].

Discount conditions must be displayed with the offer. Discounts cannot be combined unless the offer permits it. We will not use a misleading reference price or describe a promotion as a discount without a valid basis.

Orders and acceptance

You can review and correct your order before submitting it. An automatic receipt acknowledges submission. We accept the order when we send an express acceptance or dispatch confirmation. If we cannot accept it, we notify you and refund payments received. This process does not postpone statutory performance or refund obligations.

If an item is unavailable or a material listing error is found, we will contact you promptly with lawful options. We will not increase an agreed price or substitute another product without your consent. Orders may be declined for objectively reasonable fraud or payment concerns, subject to applicable law and repayment of amounts due.

Cancellation and delivery

Contact us promptly to request a change or cancellation before dispatch. Statutory cooling-off and return rights remain available where applicable. Shipping arrangements appear on [SHIPPING POLICY LINK]; returns appear on [RETURNS POLICY LINK].

Unless a different period is agreed, applicable online orders must be performed within 30 days. If we fail to perform within the applicable period, you may exercise the statutory cancellation process, including seven days’ written notice where applicable. Where stock unavailability prevents performance, we notify you immediately and refund payments within the statutory period.

Product care

Follow manufacturer warnings. Fragrance is generally for external use; avoid eyes and keep away from children and ignition sources. Stop use if irritation occurs. Contact us if you believe a product is unsafe. These directions do not waive rights concerning defective or unsafe goods.

Website content and reviews

Our original branding and content are protected by applicable intellectual property law. Third-party marks belong to their owners. You may use the website for legitimate shopping and personal reference.

Reviews must reflect real experience and must not contain unlawful content or disclose another person’s private information. We may moderate content for these reasons. We will not present fabricated reviews as genuine or conceal material incentives.

Responsibility and disputes

We take reasonable care in operating the store. No term excludes responsibility or remedies that the law does not permit us to exclude, including applicable liability for unsafe or defective goods. Events outside reasonable control may affect timing; we will communicate the effect and preserve applicable cancellation and refund rights.

South African law governs these terms, without removing any mandatory protection that applies to you. Send complaints to [SUPPORT EMAIL]. We aim to respond within [NUMBER] business days. You remain free to approach an applicable ombud, regulator, tribunal or court. No internal complaint process is a condition for exercising a statutory remedy.

Records and changes

We email order records to the address you supply. Order history is available through [ACCOUNT ACCESS METHOD] for [ACTUAL ACCESS PERIOD]; contact us for assistance. You may save or print these terms. Future changes take effect from their published effective date and do not retrospectively remove rights under existing orders.