FAQ

FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW ABOUT AVORA

At AVORA Fragrances, we believe discovering your next signature scent should be effortless. Below you'll find answers to some of our most frequently asked questions.

ORDERS & PAYMENTS

1. How do I place an order?

Simply browse our fragrance collections, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the secure checkout instructions to complete your purchase.

2. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on the payment providers enabled on our store.

3. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at avorafragrances.communciations@gmail.com.

We will do our best to assist before dispatch. Once your order has been shipped, our Refund & Returns Policy and applicable consumer rights will apply.

4. Will I receive an order confirmation?

Yes. Once your order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

SHIPPING & DELIVERY

5. Do you deliver throughout South Africa?

We offer delivery within South Africa, subject to courier service availability and coverage in your area.

6. How long does delivery take?

Delivery timeframes depend on your location, product availability and the courier service. Available estimates will be communicated during checkout or through order updates where applicable.

7. How much does shipping cost?

Shipping charges are displayed during checkout before you complete your purchase. Costs may vary according to your delivery location and available shipping options.

8. Can I track my order?

Where tracking is available, you will receive tracking details once your order has been dispatched.

9. What if my parcel is delayed or missing?

Please contact our support team with your order number. We will assist in investigating the delivery and arranging an appropriate resolution.

FRAGRANCES & PRODUCTS

10. Are your fragrances authentic?

AVORA Fragrances is committed to offering genuine, accurately represented products. We aim to source our fragrances responsibly and provide clear product information to help customers shop confidently.

11. What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

Eau de Parfum generally contains a higher concentration of fragrance oils than Eau de Toilette.

EDP fragrances often have a richer character and may last longer, while EDT fragrances are frequently lighter and more refreshing. Actual performance varies by formulation.

12. How long does a fragrance last?

Fragrance longevity varies depending on the perfume's composition, concentration, skin chemistry, application and environmental conditions.

13. How should I store my perfume?

For optimal preservation, keep fragrances in a cool, dry place away from direct sunlight, excessive heat and significant temperature changes.

14. How do I choose the right fragrance?

Explore our collections by fragrance family, occasion and personal preference. Whether you enjoy fresh aquatic scents, warm amber compositions, woody fragrances or elegant florals, AVORA offers a variety of options to discover.

15. Do you sell fragrances for both men and women?

Yes. Our collections include fragrances marketed for men, women and, where available, unisex options.

RETURNS & REFUNDS

16. Can I return a fragrance?

Returns are handled in accordance with our Refund & Returns Policy and applicable South African consumer protection laws.

For voluntary returns, products should generally be unused, unopened and in their original packaging. These conditions do not limit statutory consumer rights.

17. What if I receive a damaged or incorrect product?

Contact us with your order number, a description of the issue and photographs where available. We will investigate and provide an appropriate resolution.

18. Can I return a perfume if I don't like the scent?

Fragrance preferences are personal. Outside applicable statutory cancellation rights, voluntary returns are assessed under our Refund & Returns Policy.

Please review the policy before purchasing.

19. How long do refunds take?

Refund processing depends on the reason for the return, applicable legal requirements and your payment provider. Approved refunds will be processed within the applicable timeframe.