REFUNDS & RETURNS POLICY

AVORA FRAGRANCES

Last Updated: 10 November 2026

At AVORA Fragrances, customer satisfaction is central to our commitment to exceptional service. We take care in offering our fragrance collections and aim to ensure that every order reaches you in excellent condition.

If you are not satisfied with your purchase, please review our refund and returns guidelines below.

1. Returns & Exchanges

Due to the personal nature of fragrance products, we apply hygiene and product-integrity standards when assessing returns.

For voluntary returns, products should be unused, unopened, in their original packaging and in a resaleable condition.

These conditions do not restrict any rights customers may have under South African consumer protection legislation.

2. Change-of-Mind Returns

For qualifying online purchases, customers may cancel their purchase within seven calendar days of receiving the goods, in accordance with the Electronic Communications and Transactions Act (ECTA), subject to applicable statutory exceptions.

Where this right applies, customers may be responsible for the direct cost of returning the product.

Outside any legally required cancellation period, AVORA may consider voluntary returns of unopened, unused fragrances at its discretion.

We generally do not accept voluntary returns of fragrances that have been opened, sprayed or used, unless a legal right to return applies.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please